Privacy Policy

1. Introduction & Scope

Martian Education Consultants (“we”, “our”, or “us”) is committed to respecting the privacy of prospective students, parents, applicants, and visitors who access our website at https://martianedu.com (the “Website”) or engage our counselling and visa advisory services.

This Privacy Policy explains what personal data we collect, how it is stored and utilized, the third parties with whom it may be shared for admission or visa purposes, and the rights you hold regarding your personal information.

2. Information We Collect

We collect information directly from you when you submit forms on our Website, speak with our counsellors, upload documents for evaluation, or register for language preparation courses:

• Identity & Contact Data: Full name, email address, telephone number, WhatsApp number, residential city, state, and country.
• Academic & Professional Background: Current education level, percentage / GPA, qualifying degrees, year of completion, work experience, intended intake, preferred countries, and subject of interest.
• Application & Supporting Documents: Academic transcripts, degree certificates, CV/resume, Statements of Purpose (SOP), Letters of Recommendation (LOR), and English test scorecards (IELTS, PTE, TOEFL, Duolingo).
• Visa & Travel Consultation Data: Passport copies, identity proofs, travel history, spousal/family details (for dependent visa enquiries), and financial sponsorship documentation submitted for visa eligibility review.
• Language Coaching & Exam Data: Target band scores, exam stream (Academic vs. General Training), batch timing preferences, and coaching attendance.
• Transaction & Payment Data: Transaction IDs, order amounts, and payment status generated through our integrated payment processor (PhonePe). Note: Martian Education Consultants does not store full debit/credit card numbers or net banking passwords.
• Technical & Log Data: IP address, browser type, device information, access timestamps, and chat session transcripts conducted through our web assistance tools.

3. Purposes & Lawful Grounds for Processing

We process your personal information based on:

• Consent: When you voluntarily submit an enquiry form, request a consultation, or upload documents for profile evaluation.
• Contractual Necessity: To provide university shortlisting, application filing, IELTS coaching, and visa advisory services you have requested.
• Legitimate Interests: To verify document authenticity, prevent spam and fraud, enhance our website performance, and maintain accurate records of student applications.
• Legal Obligations: To comply with tax, statutory, and regulatory record-keeping requirements under applicable Indian law.

4. How We Use Your Information

We use collected student data exclusively for legitimate educational and advisory objectives:

• Conducting profile reviews and evaluating admission eligibility against overseas university standards.
• Assisting you with university applications, document review, and correspondence with target academic institutions.
• Reviewing visa documentation, financial proofs, and appointment scheduling requirements for student and dependent visas.
• Managing IELTS and language coaching batch schedules, study material distribution, and mock test evaluations.
• Sending direct transactional updates, application milestone notifications, and appointment reminders via WhatsApp, phone call, or email.
• Answering student queries submitted via our interactive chat and contact portals.

5. Sharing with Service Providers & Third Parties

Your data is shared strictly as necessary to deliver the educational and visa services you have authorized:

• Target Universities & Colleges: Sharing academic transcripts, SOPs, and recommendation letters with educational institutions you specifically choose to apply to.
• Payment Processors: Transaction parameters shared with PhonePe to facilitate secure, encrypted payment processing for coaching modules.
• Infrastructure & Cloud Hosts: Encrypted hosting and database providers (including Supabase and AWS infrastructure) that store application records securely.
• Communication Channels: Enterprise messaging gateways (such as WhatsApp Business API and email delivery services) utilized solely for sending application updates and confirmations.
• Legal & Regulatory Authorities: Where required by law, subpoena, or official court order issued by competent law enforcement bodies.

6. International Data Transfers

Because Martian Education Consultants assists students with study opportunities worldwide, fulfilling your counselling request necessarily involves transmitting your academic dossier and credentials to universities, colleges, and evaluation bodies located outside India (such as in the United Kingdom, United States, Canada, Australia, Germany, and Ireland).

These overseas entities handle your documents in accordance with their respective domestic data protection laws and institutional policies.

7. Data Retention & Deletion

We retain personal information and uploaded files for the duration of your active academic application cycle and coaching enrollment. Following the conclusion of your admission cycle, data is retained for a reasonable period necessary to comply with tax, audit, and legal dispute requirements, after which it is securely archived or permanently deleted.

8. Information Security Safeguards

We implement administrative, technical, and physical security measures to protect your documents and personal records against unauthorized access, accidental loss, alteration, or disclosure:

• All web traffic and document transfers are encrypted using HTTPS and Transport Layer Security (TLS).
• Internal database records and file buckets use Role-Based Access Control (RBAC) and strict Insecure Direct Object Reference (IDOR) safeguards.
• Access to student files is limited to authorized counsellors and document verification officers on a need-to-know basis.

However, no electronic transmission over the internet or cloud storage architecture can be guaranteed 100% impenetrable. We encourage applicants to exercise care when sharing sensitive credentials.

9. Cookies & Local Storage

Our Website uses essential cookies and browser LocalStorage to provide a functional and responsive user experience:

• Theme Preferences: Storing your display preference (Light, Dark, or Martian Theme) in your browser's LocalStorage.
• Authentication Tokens: Secure HTTP-only session cookies utilized if you access authenticated student or partner dashboards.
• Security & Rate-Limiting: Anonymous cookies and IP hashing to prevent brute-force attacks and abuse on enquiry submission endpoints.

10. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access: Request confirmation of whether we process your personal data and obtain a summary of records held.
• Correction: Request correction or updating of inaccurate or outdated academic and contact records.
• Withdrawal of Consent: Withdraw consent for marketing communications or future application filings at any time.
• Erasure / Deletion: Request the deletion of your personal data, subject to ongoing legal, tax, or contractual obligations.

To exercise any of these rights, email our team at info@martianedu.com with the subject line “Privacy Rights Request”.

11. Children & Minors

Many prospective undergraduate applicants are 16 or 17 years old. We do not knowingly collect personal data from minors without the involvement, knowledge, and verifiable consent of their parents or legal guardians. If you believe an unaccompanied minor has provided us with personal data without guardian consent, please contact us so we may review and take appropriate action.

12. Policy Changes & Updates

We may update this Privacy Policy periodically to reflect enhancements in our services, emerging technologies, or changes in legal requirements. Updates will be posted on this page with an amended effective date. We encourage you to review this page periodically.

13. Data Grievance Redressal & Contact Details

If you have questions, feedback, or grievances regarding our data protection practices, please contact our team: